RETURNS & REPLACEMENT

We ensure that all physical goods shipped against your orders are packaged properly and delivered through reputed courier companies to prevent any delay, damage or loss of goods during transit and we shall not be liable for any such unforeseen event.

DAMAGE OR NON-DELIVERY OF GOODS DURING TRANSIT

In case of damage to the cards during transit, please send us an email on hello@rohanaparna.com with your order number and pictures of the damaged cards including pictures of the packaging, for our assessment. It will entirely be our discretion to assess the damage and replace such damaged cards. In such a case, you will be asked to send such damaged cards using a trackable courier service at your cost to the following address: Dazzle Media, 104 & 804, Crosspoint, DLF Phase 4, Gurgaon – 122009 so that we can assess what went wrong during transit. We shall replace the damaged cards, free of cost, after their receipt and our final inspection of the damage. However, the time to replace them will be similar to that taken earlier while processing and shipping that order.

In case of non-delivery of goods by the due date indicated to you on our website, amounting to delay, you shall inform us of the same and we shall pursue the matter on your behalf with the concerned courier company to ensure that the goods are received by you at the earliest. However, if the courier company informs us of loss of your order during transit, we will have your order re-printed and sent across to you at our cost. However, the time to replace them will be similar to that taken earlier while processing and shipping that order.

ERRORS IN PRINTED MATERIALS

While we try to ensure that the colour tones you may see in the samples or website images on your computer/phone screen match your final printed cards, there may be minor variations between the two. This shall not be considered as a mistake in the final order received by you, and consequently does not qualify for replacement or refund.

If the text on the printed materials received by you is different from the final proof that was approved by you for print, please send us an email on hello@rohanaparna.com with your order number and pictures of the parts that are different. In such an instance, once we verify the differences in text highlighted by you, we shall send you the replacement for the specific cards or their components, at our cost including shipping. However, the time to replace them will be similar to that taken earlier while processing and shipping that order.

ERRORS IN DIGITAL/E-CARDS AND OTHER DIGITAL PRODUCTS

If the text on the final E-Cards received by you is different from the final proof approved by you, please send us an email on hello@rohanaparna.com with your order number and your E-Card. In such an instance, once we verify the differences highlighted by you, we shall make the necessary edits and send you the edited final E-Card at no additional cost to you. The same timelines as indicated for making edits on E-Cards shall apply to create this edited final E-Card as well.

LIMITED LIABILITY

Under any circumstances our liability shall remain limited to the replacement of cards found defective in your order as explained above and shall not include any inconvenience or loss presumably caused to you.

All issues related to damage or misprinting of text should be informed to us within 7 days of receiving the goods or in case of non-receipt of goods within 7 days of the tentative date of delivery communicated to you.

For any related queries or concerns, you may contact us at hello@rohanaparna.com.

CANCELLATION & REFUND

PRINTED CARDS & MATERIALS

We strongly recommend that you order samples to get a touch and feel of the paper and printing before placing your final order with us. We do not accept any cancellations of orders and refund payments except in the following specific situations.

Scenario 1:

• Cancellation before you give us a confirmation to print your cards – In such cases, if the order value exceeds Rs. 15,000, we will issue you a refund of the amount received from you after deducting Rs. 15,000. Note: Refunds can only be processed within 3 months of placing the order.

Scenario 2:

• Cancellation after you give us a confirmation to print your cards - A refund isn’t possible at this stage. This is because our production team begins the process of printing immediately after your confirmation to have your cards printed.

DIGITAL/E-CARDS AND OTHER DIGITAL PRODUCTS

We do not accept any cancellations of orders or issue refunds for digital / e-cards.

LIMITED LIABILITY

All cancellation requests for any order should be made by e-mail, clearly giving the order details. Any cancellation and refund shall be subject to the conditions above and limited to the monetary value of the payment received against that order after deduction of applicable bank charges for refunding the amount.

For any related queries or concerns, you may contact us at hello@rohanaparna.com.